Question 1

What does "research use only" mean here?

Accepted Answer

Every compound is supplied for in-vitro laboratory research. It is not for human or veterinary use, not a supplement, and not a food. The entire site reflects this.

Question 2

Is a certificate of analysis included?

Accepted Answer

Yes. Each batch is tested and its certificate of analysis is published on the product's Lab analysis tab and available to download as a PDF.

Question 3

How are compounds stored and shipped?

Accepted Answer

Compounds are handled under conditions appropriate to laboratory materials and shipped tracked via DHL Express within the EU. Storage notes appear in each product's specifications.

Question 4

Which payment methods do you accept?

Accepted Answer

Card, SEPA, and Klarna through Stripe. Prices are shown VAT-inclusive with no surprise fees at checkout.

Question 5

Do you ship outside the EU?

Accepted Answer

At launch we ship within the European Union. Contact us on Telegram if you have a question about a specific country.

Question 6

Can I return an order?

Accepted Answer

A 14-day right of withdrawal applies to unopened items under EU law. See the withdrawal page for the full notice and process.

Question 7

How can I verify a batch?

Accepted Answer

Each product page lists its current batch number and links the matching certificate of analysis. Contact us if you need an earlier batch's documentation.

Question 8

Do you provide handling protocols?

Accepted Answer

Product pages include reconstitution and storage notes written for laboratory handling. We do not provide instructions for use in humans or animals.

Question 9

Is my data handled in the EU?

Accepted Answer

Our application, database, and files are hosted in EU regions. The privacy policy lists every processor we use.

Question 10

How do I reach support?

Accepted Answer

Telegram is fastest and we usually reply within an hour. Email is available as a fallback on the contact page.

Frequently asked questions